Returns
Mountain Up is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Mountain Up within 14 days – in the condition you received it for store credit. Merchandise must be returned in its original condition with merchandise tags in place along with a valid invoice.
Shipping
Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order; please contact a customer service representative and they would be happy to assist you.
Free standard shipping on all orders over $150
A flat rate of $10 shipping and handling will be charged for standard shipping on all orders under $150
Standard Shipping
– All packages ship either UPS or United States Postal Service.
– Expedited options are available.
– No international shipping
Express Shipping
– Only available for items in stock
– Please contact Mountain Up customer service for more information at #415 269 4119 or info@mountainup.com to determine charges